About Us

Why Resolve?


We believe that every child has the right to grow up in a secure and loving environment, enabling them to achieve their full potential.

Rigorous assessment with expert support

All assessments are undertaken and overseen by a qualified Social Worker. Our assessments are consistent with Working Together to Safeguard Children 2020 and incorporate the guidance originally published in The Framework for the Assessment of Children in Need and Their Families (2000). This provides the principles and parameters of effective good quality assessment. Assessments are evidence based, focus on the needs of, and risks to children; develop clear analysis; focus on measurable outcomes and are carried out in a timely manner.

Our Social Workers are also trained in using ‘PAMs’ and ‘Parent Assess’ assessment tools.
At Resolve we use an evidence-based approach to assessment, focusing on the planning of interventions, with an emphasis on child focused measurable outcomes. Assessments are holistic in nature, with a consideration of the child’s developmental stage, the parent’s capacities to meet the needs of their children and the wider family and environmental context. There is recognition that all these factors can impact upon the child and parenting capacity, and the child always remains at the centre.

Parents looking at their newborn

Outstanding, purpose-built facilities

Our facilities are of a high standard and are designed to meet the needs of vulnerable families seeking support, comfort and privacy. Families are welcomed and cared for at all times during their stay; safety and security is paramount.

Experienced, multi-disciplinary expertise

Families are able to access a wide range of professionals with Resolve including social workers, mental health specialists, children’s nurses, health visitors, midwives, psychiatrists and psychologists and teachers. All our staff are highly experienced. Each member of our team is registered with their individual professional body where appropriate and have undergone a DBS check. We also invest in regular training updates and have a vigorous process of supervision.
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Ofsted rated Good

Resolve’s residential family centre provides highly effective services that consistently reach the standards of ’good’. The actions of the residential family centre have been seen to contribute to significantly improved outcomes and positive experiences for children and parents. Our Ofsted report can be viewed here.

Safeguarding children and families

The safety of the children in our care is paramount. Our residential parenting assessments provide an exceptional and unparalleled level of safeguarding for children whilst assessments of a parent’s capacity to provide full-time, care are made.

The level of direct observation by the highly experienced assessment team and the indirect observation via CCTV allows a high level of risk to be managed safely, for example, for families where non-accidental injuries may have occurred, or where the risk of immediate harm to the child is high.

The level of monitoring and supervision of a child is variable depending on the needs of the family and is agreed by all parties involved prior to any changes during the assessment.

We work flexibly and creatively with families, to minimise intrusion whilst ensuring safeguarding and informing the assessment. Families are provided with robust support and feedback during their assessment, which varies depending on their specific needs and abilities.

Our facilities

Our centre facilities are built to a very high standard. Most bedrooms offer en-suite facilities and the common areas are regularly maintained to the highest standards.

We also offer self-contained flats often for those towards the end of the assessment period who may have unsupervised time and who may require less supervision.

In these comfortable and safe surroundings, families are afforded privacy while we continually assess and undertake intensive interventions designed to support and develop their parenting skills.

Clean, comfortable and purpose-built for families

Resolve offers a ‘home from home’ for families. Our bright, well-maintained facilities provide a safe and welcoming environment for families during their stay. Most of our bedrooms have en-suite facilities.

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